Coming Soon
Guest Feedback System
An automated feedback system built for hotels. Capture issues during the stay, route them to the right team with SLAs, and turn satisfied guests into Google reviews with policy-safe, no-gating flows.
What's coming:
- *On-stay "Is everything OK?" automated messages by SMS, WhatsApp and email
- *Smart routing to Housekeeping, Maintenance, F&B or Front Desk
- *SLA tracking with escalation to Duty Manager and GM
- *Post-stay satisfaction pulse with checkout-day timing
- *Google review requests 24-48h after checkout, with no incentives
- *Theme analysis for parking, breakfast, cleanliness and noise trends
- *GDPR/PECR compliant service messages with clear opt-out
Related guides
Learn how to build an effective feedback loop for your hotel: